• Information and Communication Technology
  
• Financial
  
• Public Sector
  
• Transport
  
• Media and Entertainment
  
• FMCG
  
• Retail
  
• Utilities
  
• Communication
  
• Health Care
  
• Manufacturing

We are industry specialists. CTS has worked in-depth in these target markets. We have a clear understanding of these industries that allows us to focus exclusively on familiarising ourselves with your company and culture – as we develop a programme that delivers loyalty-building customer service.

Extensive Problem Solvers

After years of working experience and in-depth research into our core industries, CTS delivers a range of services from simple to complex.

Extensive Problem Solvers & Exceptional Service ProvidersWhile our frontline customer service is all about quick resolution and cost efficiency, we also provide for higher-level needs.

For instance, as Technology experts, we can comfortably manage all account requirements from customer service inquiries to technical support and provisioning. And, if a router should go down at a client’s customer’s site, rest assured that we’ll provide them with dedicated engineers and service professionals to get them back up and running as quickly as possible. We are there when they call!

Our versatility has positioned us as a trusted, expert service provider and proven problem solver. In fact, over 85% of our clients turn to us with repeat business and additional service requirements. This is because we work closely with our clients, learning their businesses and providing them with analysis and recommendations for service improvement and cost reduction.

Exceptional Service Providers

Successful service strategies are grounded in a formula for success. Ours is: Recruit the right people, provide training that works, develop highly-skilled managers; identify metrics that matter and predict and prepare for various call/case types.

And because we thoroughly analyse our clients’ business processes and operational challenges, we are able to design and deliver a better customer experience – that’s also more cost effective. Our clients rate us top in overall value because we provide demonstrable, dependable service excellence.